Frequently Asked Questions
Q.Does the price include set up and delivery?
A.Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax.
Q.Do you deliver to other cities?
A.Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q.Does the rental time include your set up time?
A.No. We arrive early to set up so you get the entire rental time to play.
Q.When do you set up?
A.That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
Q.We've rented some really dirty soft play from other companies in the past. Are they always that dirty?
A.
No. The equipment should be clean when you get it. Happy Hoppers cleans and disinfects prior to every rental.
Q.What payments do you take?
A.Cash or Credit Cards. If paying by cash, please coordinate to pay in advance in accordance with the rental agreement.
Q.What if we need to cancel?
A.The Client may request to reschedule the event to a mutually agreed-upon date and time, subject to the Company's availability. Any rescheduling request must be made no
later than 72 hours prior to the original event date or the Client will be responsible for paying the full amount stated in the Contract. Any cancellation request must be made at
least 14 days prior to the agreed event date in writing, or they shall pay the full amount. In the event of a cancellation, the deposit paid is non-refundable.
Q.Do you require a deposit?
A.Yes, all orders require a 50% deposit of the subtotal upon booking. The deposit is fully refundable if you cancel your order at least 14 days prior to your rental date. If you cancel between 7-13 days prior to your rental, you will be given a rain check that is good for 1 year.
Q.What about the toddler bounce house? Any special requirements?
A.
Make sure you have at least a 4 feet of access to the area where it will be set up and within 50 foot access of an electrical outlet.
Q.What surfaces do you set up on?
A.We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q.Can we see a copy of your contract and safety rules?
A.
Yes. There is a link in your receipt once you've ordered or you may contact our office at [email protected].
Q.Are we responsible for the unit if it gets a tear or damaged in any way?
A.Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.